Privacy Statement

Edwards Energy Services Limited is an independent consultancy business operating within the Energy Market providing advice, assistance and information on a wide range of energy-related topics, specifically within the gas and electricity sectors. Our Registered Office is at 3 Glenfinlas Street, Edinburgh, EH3 6AQ. You can contact us at that address or by phone on 0800 12 18 240 or by email at info@edwardsenergyservices.co.uk.

Our Undertaking to you

In this Privacy Statement we will tell you how we collect and use your data. We will use it to look after your interests in the best way we can and to ensure the we can properly represent you. We will make sure we collect and store your data securely.

If you’re a customer of the company:

We collect your data from you.  This is either face to face, over the phone, email, letter or fax.

If you are not a customer of our company but have completed the enquiry form on our website or if you’ve been referred to us by a third party:

We will receive your personal data from you when you complete an online form or when we receive your data from the third party.

The types of personal data we collect

We collect name and contact details including your postal address, telephone numbers and email addresses.

If you are a customer, we collect additional personal data as is necessary to properly represent you and carry out your lawful instructions to us. This can include personal and business financial information.

What we will do with your personal data?

Where you are a customer, we will use your personal data to negotiate energy contracts with energy suppliers, monitor the market for options during the term of our relationship with you and make switching and energy efficiency recommendations.

If you are not a customer and have completed the enquiry for on our website or have been referred to us by a third party, we will use your personal data to send you the information you’ve requested and to discuss our services with you.

You have the following rights in relation to your personal data:

You have the following rights:

  • Access to the personal data we hold about you, free of charge in most cases;
  • The correction of your personal data when incorrect, out of date or incomplete;
  • Object to the processing of your personal data where we have no legitimate overriding interest, or once the purpose for which we hold the data has come to an end;
  • That we stop using your personal data for direct marketing;
  • That we stop any consent-based processing of your personal data after you withdraw that consent.
  • To ask us to delete or erase your personal data

On what basis are we processing your personal data?

Where you are a customer

Our Lawful Basis for Processing your personal data is based on your authorisation for us to act on your behalf.

Where you are not a customer and have completed the enquiry form on our website or are referred to us

Our Lawful Basis for Processing your personal data is your Consent which can be withdrawn at any time after which you will receive no further communications from us.

Personal data processed by third parties on our behalf

Your personal data will be processed by third parties with whom we are required to deal with when dealing properly and lawfully on your behalf. Examples of such parties are our IT support company, our website maintenance and management company and the online data storage providers we use. This list is not exhaustive and will change from time to time. If you require specific details, please contact us.

Our Data Retention Policy

Where you are a customer

We will retain your data in accordance with our current data retention policy.

Where you are not a customer

If you are not a customer and have completed the enquiry form on our website or have been referred to us by a third party, we will retain your personal data for 12 months from the date of conclusion of your enquiry or from the date you ask us to delete your data, whichever shall be earlier.

What is our Complaints Procedure?

If you have a complaint, you should write to us at the contact address show at the beginning of this Privacy Statement.

If you are unsatisfied with the manner in which we have dealt with any complaint relating to your personal data, you are entitled to ask the Information Commissioner to investigate. You can call the Information Commissioner by telephoning 0303 123 1113.

This privacy statement is dated 1 March 2019.